complaints with dropbox customer service

Myron: Hi there! Thanks for contacting Dropbox Support! My name is Myron and I'll be happy to assist you today. Me: I'm a writer and Dropbox deleted all of my book I have been a user of dropbox for many years, but after this experience, I am closing my account down. I would like expedited restoration of all of my files and a refund of the account that I just upgraded to today before all of this happened. I found this complaint board by myself, with no help of anyone from Dropbox.

He also told me that any customer service questions would go to him. He would not let me speak to his supervisor or boss. I explained to him that:ġ) No one has accesss to this computer but meĢ) I do not delete anything regarding my workģ) My files were there one minute, and gone the nextĪs I am a writer, I do have numerous files that I want to hold on to for my profile, hence I use Dropbox, so why would I go in to physically delete or move them? I have a 2 day deadline and need to expedite the recovery of my files. Today, May 4, 2018, I spoke to a Myron in support re all of my files in Dropbox being deleted. I would like to hear back from you you have received my request and that you will action my points as there is no contact telephone number that I can find, or that your'chat' can provide to make this happen. I must insist that from this date 11th May 2018, Dropbox do not take any further payments from my account. I have tried emailing, and used the 'chat' service but all referred me to the help sheet that said to log in and cancel the subscription. I need this refunded and confirmation that no further payments will be taken out. In May 2018 a further payment has gone out. I did contact you to ask about cancelling and was told to email via your system which I did. I no longer work for the company, ended 30th March 2018 so I do not have the log in for that particular dropbox account. The charge was £7.99 which I paid each month. In August 2018 I agreed to pay to increase the capacity of my dropbox account as I was working remotely and needed to use the account of an employer.

Complaints with dropbox customer service